The staff is very helpful and knowlegeable. They took extra time to quickly set up some features on the phone for me instead of saying try to do it yourself. – P.N., Guilford, CT
Amy went out of her way to accomodate me, thoroughly described the positive and negative aspects of the phones I was considering, and helped me select the right one for my needs. After I made the purchase, I changed my mind and asked for an upgraded cellphone. Without the blink of an eye, she said "no problem at all", proceeded with the paperwork and reconfigured (by now, three phones) to accomodate the purchase. I am pleased AT&T has provided this questionnaire. I had asked Amy whom I could speak with and inform them of her exceptional service. I would have done so had this form not been provided. – J.G., Groton CT
The employess at this store are always incredibly pleasant and helpful. They go out fo their way to help you. It is a pleasure to shop in your store. – R.C., Guilford, CT
Your sales rep, Rachael Dittell, is a top performer! She was friendly, patient and knowledgably presented a number of options to help me identify the phone most suitable to meet my needs. She's a real plus to your organization. I watched her greet other customers; it wasn't just me, she's a keeper. Your company is fortunate to have her. – T.B., Lincoln, RI
Because of Ryan and the other young person at the store We intend to be regular patrons to at&t. You're right we do have other options in other stores, but if it ain't broke don't fixit. Ican be a pain in the butt in times but the boys know how to fix the problems. Thanks for always being there. They are committed to satisfy customers. – A.L., Bristol, RI
A most pleasant experience! My sales rep Lauri was professional, courteous, experienced, and HONEST. I will trust her to handle my future AT&T needs. She is a great asset to your Saybrook store. – R.W., Middletown, CT
Kevin and Rachel are very pleasant to work with. They are both very knowledgeable and kind. They definetly display good customer service skills. I will keep going back to that store as long as you have have people like Kevin and Rachel to service me! – B.L., North Smithfield, RI
You are always very helpful and you always answer any questions we have.My kidswere very inpressed that you could answer all their questions. – G.D., Albion, RI
Leah is always very professional and always goes the extra mile to help us get the best equipment and plan as possible. She spent time with us going over our bill and plan to our satisfaction. She is always very pleasant and patient when answering our questions. – T.W., Mystic, CT We were very pleased with the help and service we received. With all of the new types of phones and service, sometimes it takes longer to understand, but we have to say that we were very happy. Thank you, - S.F., Old Lyme, CT
The salesperson was VERY helpful, VERY informative and VERY pleasant. It was a definite pleasure dealing with him and I will definitely make future purchases from this store and this salesperson. – S.H., Bristol, RI
The Sales Rep was very patient with all of our questions and EXTREMELY helpful. I was also in the store last week and there was a different sales rep who was also excellent. I didn't get his name and we did not purchase that day but overall I'd say you are hiring excellent staff! – K.M., Old Lyme, CT
Staff was helpful and accommodating. Really tried to bend over backwards to meet our needs. Unfortunately our experience with 800 # support was not great. We will avoid calling them and try to only use store personnel. - N.S., Madison, CT
The 2 ladies in Guilford store are excellent ..... Very professional. – R.R., Madison, CT
Everytime I have gone in to this location in Warren, RI the sales reps are so helpful and professional. I have encouraged friends of mine to go and speak to them to get the same quality not just from a good phone provider, but to expierence what it feels like for your opinion to matter. Thank you very much! - N.R., Bristol, RI
The sales rep was one of a kind. She explained everything to my understanding, offered suggestions, and really showed her customer service experience. - J.P., West Warwick, RI
They were very helpful and very polite. They fixed my problem in a timely manner. And answered all my questons. I would definitely go there in the future. – L.Z.
Kevin and Rachael are always professional and truly try and help the customer. Even if the store is busy, they give their all for each person when they are working with them. It's hard to find this customer service anywhere nowadays and I can't tell you how happy I am that I have it locally at that store. – W.T.
The sales rep at the Westerly office was just great. It is so nice to shop somewhere where the person is so pleasant, and helpful.. She made us feel really good about our shopping experience... It was like making a purchase from a trusted friend...
We had Verizon for 8 years, but we now have a vacation home in Harrison Maine, and we cannot get a signal on our Verizon phone at our house in Maine. A friend was at our house in Maine recently and had an AT&T phone and got 5 bars, so we switched to AT&T. A phone service is no good if you cannot connect. – B.B., Charlestown, RI
Nate was excellent. He really knew the products and the services that they offered. I told him what I was interested and gave me my best options. He was not too pushy either. He was great. – M.G., North Providence, RI
The girl who helped us was wonderful. She explained everything in detail and managed to handle other customers at the same time never making any of us feel slighted. Not to mention she has a great personality. – R.P., Guilford, CT
Again, You have a great hard working staff in Westerly. Frank is an awesome rep. Very personable, articulate and extremely knowledgeable and honest with the customers. Keep up the great work. – D.D., Ashaway, RI
Extremely helpful and informative. Helped to correct a problem with one of my services. Never made me feel rushed or unimportant even though there were other customers in the store and I had already purchased my phone there a few weeks ago. – P.O., North Stonington, CT